LOT: Travel with Flexibility and Comfort

Our clients' satisfaction is our priority. We constantly improve our services to meet the needs and expectations of passengers. At every stage of the journey, we support the comfort of traveling in these exceptional times.

Refunds

Please remember you can only process refunds through ARC or GDS up to one year from the original date of issuance.

Ticket purchase

For the convenience of passengers, we have prepared flexible tariffs that will provide more freedom when planning a trip. The offer includes the Economy FLEX PLUS, Premium FLEX PLUS and Business FLEX PLUS tariffs. We remind you that the ticket can be fully refunded within 24 hours of purchase. Click here to learn more about flexible fares.

Before Travel

We guarantee flexible management of reservations. We are extending the possibility of changing reservations made until 05/31/2021, without additional fees. If the trip cannot take place on the booked date, the passenger may change date or destination of travel at no extra cost. Click here to change your reservation for free.

Travel

We constantly care for the safety of our passengers and crew, which is why we carry out all flights with the highest standards and in accordance with the #FlySafeFlyLOT procedure. We invite LOT passengers to read more information which will help to prepare for trip - at the airport and on board.

Questions? Call LOT Sales Support at 855.735.5568 or email salessupport@lot-us-ca.com