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CORONAVIRUS

04.29.2020

LOT Polish Airlines. Updated Ticket Change Policy

We are pleased to share with you our updated ticket change policy, providing you with many flexible solutions based on LOT’s partners and customers feedback.

At the same time we inform that as a result of the Polish Government decision to extend the suspension of air services until May 9, 2020, due to the spread of coronavirus SARS-CoV-2 in Poland and worldwide, and facing the EU external borders closure until May 15, 2020, all LOT Polish Airlines flights scheduled through May 15, 2020 (including) have been cancelled.

Our future plans and decisions which regard resuming passenger flights will be based on many factors, including: following decisions of the Polish government, decisions of other states regarding the opening of intra-EU borders, as well as information from many other regions of the world that we take into account in our plans. We develop various scenarios that we will share with you as soon as the most optimal variant for the new 'post-corona' LOT strategy is selected.

Regardless of the difficult circumstances that we all operate in nowadays, quality and professionalism are attributes that LOT constantly cultivates. As a reminder, the most important new elements of the procedure which allow for comfort in planning future travels:

  • EMD vouchers can now be used by another passenger,
  • Agent can still grant a ticket discount of PLN 200 for rebooking,
  • For each reissued flown ticket, the travel agency will receive a bonus of 10 EUR/USD/CHF

At the same time, we would like to remind you that the global structure of LOT's published tariffs are considerably changed - now all published regular and promotional tariffs allow flexible changes (chargeable or FOC, except for POO JP).

On behalf of LOT Polish Airlines, I would like to thank you once again for your ongoing support and commitment, which I value even more today, when reality verifies us and shows that partner relations and solidarity has greater value than sales reports and thanks to it we can be confident in future joint success. Surely, soon we will offer creative solutions to our passengers.

Detailed procedure (version 4.5) and a brief overview of the options are available by visiting LOTTravelAgents.com

We would also like to inform you that "Kaleidoscope" our on-board magazine is now available online, until further notice. Please click here to read the latest edition.

Thank you,
Anna Staszewska
Director of Sales, Global
Foto: Grand Warszawski

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